Frequently Asked Questions
Know the App
How to's
Pricing and Document Credits
Importing and Downloading Documents
Technical Issues
Account Related Issues
Security and Privacy
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Know the App
How to's
Importing and Downloading Documents
Technical Issues
Pricing and Document Credits
Account Related Issues
Security and Privacy
Know the App
Top
  • How do I start using EasySign?
  • After downloading EasySign you must create an account with a valid email address as your user id. Login to the App to draw and save your signature using a finger or a stylus and save it. Import a document into the App. Open the document and insert your signature, date and any text. You will get instant preview of the signed and completed document and in minutes the final document can be emailed to any one you wish. *iOS app version 3.4.1 already allows you to import documents from Dropbox or any other online location.
  • Why does EasySign require to set up an account?
  • According to E-Sign laws in most countries, there should be an audit trail of the whole signing process such as the identity of the person signing the document, the time and day of the event, the file name and other such info. We need to keep copies of all the original and signed documents on our secure servers unless you delete them explicitly through the App. That is why we require you to set up an account. We also take it as an opportunity to listen to our customer's needs and feedback so that we can serve them better. User accounts allow us to reach you should there be a need.
  • Are e-signatures legally binding?
  • Electronic signatures are legally binding in many countries worldwide including USA, Canada, UK, Australia, Eurpean Union and many others. Please refer to Global and National Commerce Act (ESIGN) , Uniform Electronic Transactions Act (UETA) and European Directive (EC/1999/93) for more details.
  • What type of document formats are supported by EasySign?
  • Android v1.0 currently supports only PDF files. iOS v3.4.1 supports PDF, MS-Office (DOC, DOCX, XLS, XLSX, PPT), TEXT, HTML and commonly used image formats (JPG, BMP, PNG). We are working to support csv and tsv files.
  • How do document credits work?
  • We charge one document credit for signing a document irrespective of how many signatures are put on the document. You can buy document credits in packs of 3, 5, 10 and 20. If you have our premium unlimited package, you don't need to worry about document credits.
  • How many people can sign the document?
  • A total of 3 signers (including yourself) can sign on a given document. For a different document, you can entirely have another group of 3 different signers.
  • Can I sign multiple times on a given document?
  • You can sign as many times as you want on a document.
  • Other than signing, can I also fill a document with other relevant information?
  • You can insert date, time and any text on the document. On iPhone/iPad version you can also insert buttons and checkmarks. We are working to support corporate stamps and custom images.
How to's
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  • I have created an account. Now how do I import a document into EasySign?
  • After logging in, you can import a document into EasySign in multiple ways. For importing the document, you have to open the document stored as an email attachment or in Dropbox or any other file storage app. After opening the document you can select the option of "Send to" or "Import to". You can then select EasySign as the place you need to import and your document gets imported to EasySign. Alternatively, you can also send your document(s) as an attachment to docs@easysignmobile.com from the email-id same as your EasySign username to get it imported into your EasySign account.
  • I have imported the document. Now how do I sign?
  • Once imported successfully, the document will appear in "My Documents" section of the App. Select the document you wish to sign and preview the original document. Then, you can tap the "sign" button to go into signing mode. Select the page number and navigate within the page where you want to insert a signature, date or text. Tap the "pen" icon at the top and select from various options: signature, date or text. Use your finger to position the item and the slider to resize it before tapping "Save". Follow the above process for as many items as you wish to insert. At the end, tap the "Finish" button to generate the final signed document.
  • How do I select my choice of color for signature or text?
  • After you sign and save your signature on the screen of your iPhone or iPad, you can choose any color of the signature by tapping the "Color" button at the bottom.
  • How do I scroll the document and position my signature on the exact location?
  • On the iPhone App, you can use the arrow buttons at the bottom to scroll up/down or left/right. On the iPad App, you will not need scrolling as the screen real estate is large enough to show the full document page. You use your finger to drag the signature or any item to position it at the right place.
  • How do I increase of decrease the signature size?
  • After you draw a signature or type text and then place the item, a slider bar appears at the top of the page to resize the item appropriately to fit the space requirements.
  • How do I store default settings for signature color, text format and date format?
  • Tap the "Settings" icon at the top. You can now choose text style, color and font size. You can also choose date format and the signature color.
  • How do I save my settings for personal info such as name, company, initials and etc.?
  • Tap the "Settings" icon at the top. You can enter your name, company, initials and create your own custom label such as: Title, Address, City etc.
  • How do I set a passcode lock for my signature?
  • Tap the "Settings" icon at the top after you log in. You can set a passcode to lock your signature which helps protect your signature in case another person gets access to your iphone and tries to sign documents on your behalf.
Importing and Downloading Documents
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  • I am trying to import a document, but it shows me an error.
  • Please check the format of file first. EasySign supports PDF, MS-Office (DOC, DOCX, XLS, XLSZ, PPT), TEXT, RTF, HTML and commonly used image formats (JPG, BMP, PNG). If you are on a poor internet connection over WiFi or 3G, it may cause a failure in importing the file successfully.
  • I am trying to import the document to EasySign but it is taking too much time.
  • Either your file size is too bigger than 1 MB or more, or your internet connection is weak. In these cases, it may take longer time to upload the document. So, be patient or try to import it on a faster internet connection. Alternatively, you may import it by sending the document as an attachment to docs@easysignmobile.com from your registered EasySign email user Id.
  • I did not receive the signed document back in my email inbox after signing it successfully.
  • Sometimes, the emails from EasySign may end up in your spam folder due to any spam settings from your email provider. To ensure delivery of these emails, please add support@easysignmobile.com and contact@easysignmobile.com to your email address book.
  • I imported the document into EasySign, but cannot find it inside the App.
  • Please check the file name does not have any special or accentuated characters such as ‘;’, ‘/’, ‘\’ , ‘ñ’ and so. Sometimes, you may not be able to view the documents with filenames consisting of above characters. We recommend you re-import the document by renaming the document name to something simpler.
Technical Issues
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  • When I try to sign the document, it asks for password.
  • Many Corporates or other entities sometimes lock their confidential documents by a password so that no one else can access the information in the file or make any changes in it. If you wish to open the document, the password must be provided from the one who has sent you the document.
  • After I open the document in EasySign to sign it, it gets rotated or shifts to landscape view.
  • Currently, that is a known issue with some PDFs which appear with their orientation rotated. Currently we are looking into it. In future, we may support a "Rotate" functionality for the document.
  • The App freezes or crashes. What should I do?
  • Sorry for the inconvenience. We are continuously adding new features and enhancements to the product and sometimes, it introduces new bugs. Please send us the details how the App crashed and What you were doing at that point of time. If it is happening with one particular file, please send the file to us at contact@easysignmobile.com and we will definitely look into this issue.
  • My Client or myself signed incorrectly. How can I fix it?
  • If the signature has not been saved on the document after you placed your signature, you can tap the "X" button at the top to delete it. But if signature has been saved by tapping the "Save" button, you have to delete the original document and reimport it. In future, we may support a "start over/reset" functionality on a document.
  • I cannot draw my signature properly.
  • If you are using a particular type of screen protector on your iPhone or iPad, you may have problems in drawing signatures with your finger. You should consider various styluses available in the market. We recommend the one at http://www.tenonedesign.com/stylus.php.
Document Credits
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  • How much does it cost?
  • When you sign up, you get 3 free documents to sign. After that, you can either upgrade to unlimited lifeterm package at 14.99 $ or buy credits in packs of 5 docs(1.99 $), 10 docs(3.99 $) and 20 docs (5.99).
  • I need to buy more credits. Where can I buy it from?
  • You can buy document credits in bundles of 3, 5, 10 or 20 by tapping the "Credits Left" Section in the App using In-App Purchase . You can also buy the "premium package" for unlimited documents from the same location.
  • I signed the wrong document or the signed document did not come out as expected. Is there a credit refund?
  • Please send all the details to contact@easysignmobile.com and we will try to help you with the credit refund.
  • What is the validity period for the "premium unlimited documents" package?
  • It is valid life-term for a limited time. Get it while it is hot. We are not joking. :-)
  • I did not save the signed document. Still one credit is gone!
  • If you went through the final step of generating the signed document, the document should appear in "Signed Documents" section. If it does not and one credit is still gone, please write to us at contact@easysignmobile.com and refund will be credited if there was is a problem on our side.
Account Related Issues
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  • I forgot my password. How do I retrieve it?
  • Please go to http://easysignaturedoc.com/forgotPassword.html.
  • How can I change my password?
  • Please go to http://easysignaturedoc.com/changePassword.html.
  • I have changed my email ID. How can I use EasySign account with the new email id as my username?
  • You need to create a new EasySign account with your new email Id. Please write to us with your old user ID and new user ID to contact@easysignmobile.com. We will help you move your account and transfer the remaining credits.
  • I want to delete my EasySign Account.
  • Please report any issues that you are encountering while using the App and we will definitely help you with that. If you still want to delete your account, you can write to us at contact@easysignmobile.com with your user Id. We will deactivate your account.
Security and Privacy
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  • Does your server store my signature?
  • When you sign documents, your signature is stored only on your device. It is sent to our servers only during the final document generation because the signed document is generated using server side technologies.
  • Does your server store my client's signature?
  • When a client signs documents using your device, his signature is neither stored permanently on your device nor on the server. As soon as the final document is generated, his signature is deleted from your device for security reasons.
  • Can anyone else access my documents?
  • Every request to our servers is authenticated with your user credentials. So, no one except you can access the documents as it requires your username and password.
  • Does your server save my documents?
  • Your documents are stored on secure servers once they imported into EasySign and signed using EasySign. However you can always delete them whenever you wish.
  • Is the technology secure?
  • EasySign uses industry standard SSL technology to encrypt data transfer between the App and our servers. It means your data is secure.
  • My iPhone is lost or stolen. How can I protect my signature and EasySign account?
  • If you had set a passcode for your signature, then your signature is always safe and cannot be misused by other people. We also ask you to inform us about this incident so we can restrict access to your EasySign account and signing privileges.
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